Effective Date: August 23, 2023

This Site, www.astellabrand.com is owned and operated by ASTELLA COSMECEUTICAL CO.,LTD. (collectively, “We”, “Us”, “Our”, or “Company”). We respect your concerns about privacy and values the relationship you have with us. This Privacy Policy describes the types of information we collect from you directly, from your interactions with us on sites and advertising, how we use it, how we protect and keep it secure, and your right as our customer.

Please read this Privacy Policy carefully before using the services of this site (the “Site”). By accessing or using the Site, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by this Privacy Policy.


1. How We Collect Your Information
Your information may be collected from various sources including your engagement with our Site, social media channels or at one of our events/activities. We may also collect certain information about your usage by automated technologies such as cookies, web server logs and web beacons.


2. Personal Information You Provide
You may choose to provide your personal information in various ways such as when you participate in our promotion, or when you register to be ASTELLA Star Club member by using Facebook account, or when you make a purchase on our site. The types of your personal information that may be provided includes:

• Contact information (such as name, postal address, mobile or other phone numbers)

• Age and date of birth

• Username and password

• Payment Information (such as your bank account number or payment card number, expiration date, and billing address)

• Your interest in skincare routine and your skin concerns.

3. How We Use Your Information
We may use the information you provide to:

• Respond your inquiries, or send an offer or other communications to you

• Provide services to you such as order status and shipping status

• Process your payment transaction

• Create and manage your online account

• Communicate, manage and operate with you about your participation in special events, contests, sweepstakes, surveys, other offers, and special activities for ASTELLA Star Member. We also may use your information in other ways which we provide specific notice at the time of collection.

4. Information We Collect by Automated Technologies
When you access or use this Site, we may collect certain information by automated technologies such as cookies, web server logs, and web beacons.
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Automated Technologies We Use

4.1 Cookies and Other Technologies
Our Site uses cookies and other technologies such as web server logs, and web beacons. These technologies are used for analytic purposes to help us understand your usage of our Site in terms of what need developing for a better Site, and help us to measure the effectiveness of our advertisements, contents and services. Cookies also provide functional purposes to remember what choices you make on our Site so we can enhance the best offers to you. By accessing and using this Site, you agree to use our cookies.

4.2 Third Party Web Analytics Services
We may use third party web analytic services on our Site or our social media platforms such as Google Analytics, and Facebook Pixel. These service providers may use technologies such as cookies, web server logs, and web beacons to help us analyze how visitors use the site. The information collected through these technologies including IP address is disclosed to the service providers who use the information to evaluate website usage. You may deactivate the ability of these analytics services on a case by case basis.


5. Information We Share
We do not sell or disclose your information we collect about you, except as described here. The information may be shared are:

• Our corporate partners or third party service providers who perform services on our behalf based on our instructions or comply with legal requirements. We do not allow these partners or service providers using or selling or disclosing your information except as necessary. Examples of these partners or service providers include entities that process credit/debit card payment, fulfill orders, shipping process and provide and manage website and marketing services.

• Other third parties must be consented by you only.

In addition, we may disclose your personal information (1) if we are required to do so by law or legal process, or (2) when we believe disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.


6. Your Rights and Choices
Importantly that you are able to control and have the rights to ask a copy of your personal information that we collect from you. You also can ask us to update or remove your information from our database, and stop sending you marketing communications. In addition, you can request to abolish ASTELLA Star Member at any time.


7. How We Protect Personal Information
We have appropriate security management, technical and physical safeguards designed for protecting your personal information that you provided against unlawful or unauthorized destruction, loss, access, disclosure or accidental use. However, no security system is perfect and we cannot guarantee and promise that information about you will remain secure in all circumstances.


8. Links To Other Websites
Our website may provide links to other websites for your convenience and information. These websites may not be operated and managed by us which we strongly suggest you to carefully review their privacy policies or terms and conditions when you visit any linked websites. We are not responsible for any sites’ content, usage, or any the privacy practices of the sites.


9. Updates of Privacy Policy
We may at our sole discretion change, add, or delete portions of this Privacy Policy at any time on a going-forward basis. We will notify you of any such updates by posting notice of the changes on the Site, and/or, in our sole discretion, by email also you can see the updated effective date of “Privacy Policy” at the top of the page.

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10. How to Contact Us
If you have any inquiries or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please feel free to contact us by telephone at 092-238-2222 or by email at support@astellabrand.com or sending a letter to

ASTELLA COSMECEUTICAL CO.,LTD.
            Customer Service Department
            7/1 Soi. Nanglinchi 4, Nanglinchi Road, Thungmahamek, Sathorn, Bangkok, 10120

This Privacy Policy is provided in both Thai and English languages. If there is a conflict between languages, please adhere to Thai language primarily.